iowcaravanhire.com

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Terms & Conditions Booking and Payment
All bookings are only provisional and will be held for seven days. A non-refundable deposit of 25% your total holiday rental costs along with a separate payment of a £50 Cheque for security against damage to the caravan or its contents secures your booking.
The security deposit will be returned in full providing the caravan is left clean and tidy with no damage done (see General)
The balance of the holiday is due six weeks before the start of the holiday. If you make a booking less than six weeks before your holiday, the full amount is payable at the time of booking.

All cheques should be made payable to Mrs. S T Stevens Please state on the rear of all cheques

Full name and Full Address

A cheque guarantee number with the expiry date of the card

The caravan is let on weekly basis from Saturday to Saturday, although in the low season we are happy to allow short breaks from either Friday to Monday or Monday to Friday. Please e-mail or ring for prices and availability.

General
Holiday guests are asked to treat our holiday home with respect and make sure that you leave it as you found it in a clean and tidy condition as you will be held responsible for any damage to the caravan or its contents
 (and a charge for a cleaner or repairs will be deducted from the deposit if necessary). Please notify us of any faults or damage immediately. We check and clean the caravan every week.

We are unable to accept bookings from single sex parties or groups under the age of 25, as this is a family holiday park. Smoking is not permitted in the caravan and pets are not allowed in the caravan. Sorry we have no disabled facilities.

Gas and electric are included but if you should run out of gas during your holiday please contact the reception who will arrange for the gas bottle to be replaced free of charge.

Please ensure that your car is parked sensibly do not cause obstruction to the other guests on the park

Park-Resorts at Thorness bay reserves the right to require any party to leave the site should any behaviors be unacceptable or cause a nuisance to any other holidaymakers.

Extras
You can purchase Club passes from the reception when you arrive or during your stay. The club passes for your stay will cost £52 per full week and £34 per short break in high season. All other dates are £39 for a full week and £28 per short break. These are for the main guest and up to seven other people. This works out at only 75p per day for eight people in high season and entitles you to use all the facilities including the swimming pool, clubhouse, children's clubs and all other evening entertainment laid on by the resort.
(Dogs are welcome at owner’s discretion. Please indicate if you wish to bring a dog at the time of booking. Unfortunately, we have to charge a small surcharge for dogs due to the extra cleaning at a cost of £20 per dog per week. All dogs must be kept on a lead at all times as per the rules of the Park and they are not allowed in any facility building as we are under the regulations of the Park with regards to dogs.)

Arrival and Departure
On the day of departure the caravan needs to be vacated by holiday guests by 10.00am, and the new holiday guests can only enter from 2.00pm onwards. You must ensure that the keys are left on the lounge table on the day of departure. Failure to do so will result in a charge of £15.00 to replace the keys.

Cancellations and Refunds
Should the caravan become unavailable due to circumstances beyond our control a full refund will be given.

If you have to cancel your holiday, you must notify us in writing or email. The date of cancellation is the day when we receive written notification In the event of cancellation; charges apply as laid out below.

If you cancel more than 42 days (six weeks) before your start date, then you will forfeit your deposit.
If you cancel within 42 days (six weeks) you will be liable for the following percentages of the total holiday cost (excluding deposit)

We do not own the caravan site therefore cannot accept responsibility for alterations to facilities from those advertised.

IN CASE OF DISPUTE OUR DECISION IS FINAL

 

 

 

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